CUSTOMER AGREEMENT
Terms and Conditions
Please review the terms and conditions governing your use of our website, product enquiries, and the purchase of our premium residential steel doors.
Last Updated: September 1, 2026
Welcome to the website of Sigma Steel Doors. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or submitting an enquiry.
If you do not agree with these Terms and Conditions, please do not use this website.
1. About Sigma Steel Doors
Sigma Steel Doors provides premium steel doors and related products and services for residential and other suitable applications.
Our website is intended to provide general information about our products, designs, services, and business. Product availability, specifications, pricing, finishes, and customization options may vary depending on the specific requirements of each customer.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the operation or security of the website
- Copy, reproduce, modify, or distribute website content without permission
- Use our website or content in a manner that may damage Sigma Steel Doors or its reputation
- Submit false, misleading, or inaccurate information through enquiry forms
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms and Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, designs, and other information displayed on the website are accurate and up to date.
However:
- Product images are for illustrative purposes and may differ slightly from the actual product.
- Colours and finishes may appear different depending on screen settings, lighting, photography, and material variations.
- Designs, dimensions, hardware, finishes, and specifications may be modified or updated from time to time.
- Certain designs or products may be available only on request.
- Availability may vary based on manufacturing requirements and material availability.
The information displayed on the website should not be treated as a final product specification unless confirmed by Sigma Steel Doors in writing.
4. Enquiries and Quotations
Submitting an enquiry through our website does not constitute an order or create a binding contract.
After receiving your enquiry, our team may contact you to understand your requirements, including:
- Entrance dimensions
- Door type and design
- Finish preferences
- Hardware requirements
- Installation requirements
- Delivery location
- Other customization requirements
Any price or quotation provided will be based on the information available at the time and may change if the specifications, measurements, materials, design, location, or other requirements change.
A quotation becomes applicable to an order only after confirmation by both the customer and Sigma Steel Doors in accordance with the agreed terms.
5. Measurements and Site Requirements
Accurate measurements are important for the proper manufacture and installation of a door.
Depending on the project, measurements may be provided by the customer or taken by Sigma Steel Doors or an authorized representative.
The customer is responsible for providing accurate information where measurements or specifications are supplied by the customer.
Where a site visit or professional measurement is required, the applicable charges and arrangements, if any, will be communicated separately.
6. Customization
Some Sigma Steel Doors products may be customized according to the customer’s requirements.
Customized products may include variations in:
- Dimensions
- Design
- Colour or finish
- Hardware
- Glass or decorative elements
- Opening direction
- Other agreed specifications
Once a customized order has entered production, changes or cancellation may not be possible or may be subject to additional charges, depending on the stage of production and the agreed order terms.
7. Pricing and Payment
Product prices may vary based on design, dimensions, materials, hardware, finish, installation, transportation, customization, taxes, and other applicable requirements.
Unless specifically stated otherwise, website content should not be interpreted as a final or binding price quotation.
Applicable taxes and other charges will be communicated as part of the quotation or order confirmation.
Payment terms, advance requirements, balance payments, and accepted payment methods will be communicated to the customer before or at the time of order confirmation.
8. Orders
An order will be considered confirmed only after Sigma Steel Doors has accepted the order and the required payment or advance, where applicable, has been received.
We reserve the right to decline or cancel an order where reasonably necessary, including situations involving:
- Incorrect or unavailable product specifications
- Material or manufacturing constraints
- Inaccurate information provided by the customer
- Pricing or technical errors
- Unforeseen circumstances affecting production or supply
If an order cannot be fulfilled after payment has been received, the applicable refund or adjustment will be handled according to the agreed order terms.
9. Delivery
Delivery timelines provided by Sigma Steel Doors are estimates unless a specific delivery date has been expressly confirmed in writing.
Delivery may be affected by:
- Manufacturing requirements
- Material availability
- Transportation
- Weather conditions
- Site readiness
- Customer-requested changes
- Government restrictions
- Force majeure events
- Other circumstances beyond our reasonable control
The customer is responsible for ensuring that the delivery location is reasonably accessible and ready to receive the product.
Additional transportation, handling, or site-related charges may apply where applicable and will be communicated to the customer.
10. Installation
Where installation is provided by Sigma Steel Doors, installation will be carried out according to the agreed scope of work.
The customer is responsible for ensuring that the installation area is reasonably ready and accessible.
Any civil, structural, electrical, masonry, painting, plastering, or other work outside the agreed installation scope may be the customer’s responsibility unless otherwise agreed in writing.
Installation requirements may vary depending on the existing structure and site conditions.
11. Inspection and Acceptance
Customers are encouraged to inspect the product upon delivery or installation and inform Sigma Steel Doors of any visible issue as soon as reasonably possible.
Minor variations in colour, texture, finish, grain, or appearance may occur due to manufacturing processes, materials, lighting, and natural or surface characteristics.
Such variations do not necessarily constitute a defect.
12. Warranty
Any warranty applicable to a product will be subject to the specific warranty terms provided by Sigma Steel Doors at the time of purchase.
Warranty coverage may depend on:
- The product purchased
- Manufacturing defects
- Proper installation
- Normal and intended use
- Maintenance and care
- Warranty period
- Exclusions specified in the applicable warranty terms
The warranty does not automatically cover damage resulting from misuse, unauthorized modification, improper maintenance, accidental damage, abnormal use, or circumstances outside the agreed warranty conditions.
Where a specific product warranty is provided, its terms will take precedence over any general statement regarding warranty on this website.
13. Maintenance and Care
Proper maintenance helps preserve the appearance and performance of steel doors.
Customers should follow any care and maintenance instructions provided with the product.
Failure to properly maintain the door or use it in accordance with the provided instructions may affect its performance and, where applicable, warranty coverage.
14. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Door designs
- Graphics
- Text
- Website layout
- Icons
- Videos
- Marketing materials
is owned by or licensed to Sigma Steel Doors, unless otherwise stated.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our website content without prior written permission.
15. Customer-Submitted Information
When you submit information, images, measurements, drawings, or other materials through our website or during an enquiry, you confirm that you have the right to provide such information.
You should not submit confidential information that is not necessary for your enquiry.
We may use the information you provide for the purposes of responding to your enquiry, preparing quotations, providing products or services, and communicating with you, subject to our Privacy Policy.
16. Third-Party Links and Services
Our website may contain links to third-party websites or services, including mapping, communication, social media, or other external platforms.
These third-party services are operated independently from Sigma Steel Doors. We are not responsible for their content, availability, security, or terms and conditions.
Your use of third-party services is subject to the terms and policies of those providers.
17. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from viruses or other harmful components
- Compatible with every device or browser
We may modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.
18. Limitation of Liability
To the extent permitted by applicable law, Sigma Steel Doors shall not be responsible for losses arising solely from circumstances beyond our reasonable control, including interruptions to third-party services, internet connectivity issues, delays caused by external suppliers, transportation issues, natural events, or other force majeure circumstances.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Force Majeure
Sigma Steel Doors will not be considered in breach of these Terms and Conditions for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, fire, flood, strikes, transportation disruptions, government restrictions, supply-chain disruptions, acts of war, epidemics, or other unforeseen events.
20. Changes to These Terms
Sigma Steel Doors may update these Terms and Conditions from time to time.
Changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising in connection with the website, products, or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable law and any specific contractual terms agreed between Sigma Steel Doors and the customer.
22. Contact Us
If you have any questions regarding these Terms and Conditions, our products, quotations, or services, please contact us:
Sigma Steel Doors
Phone: +91 90804 36070
Email: sigmasteeldoor@gmail.com
Address:
26-C1, Gandhi St Rd,
Cheran Ma Nagar, Villankurichi,
Coimbatore, Tamil Nadu 641035, India.
23. Acceptance
By accessing and using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For product purchases, customized orders, installation, warranty, payment, delivery, and other commercial transactions, the specific terms communicated and agreed upon with Sigma Steel Doors will apply in addition to these website Terms and Conditions.